Refund Policy
Refund Policy for Tendone Imports
Effective Date: [01/02/2025]
Thank you for shopping with Tendone Imports. We take pride in the quality of our products and customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for returns and refunds.
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Eligibility for Returns:
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Returns are accepted within 14 days of the delivery date.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
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Non-Returnable Items:
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Perishable goods such as coffee and tomatoes are non-returnable unless they arrive damaged or defective.
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Gift cards, promotional items, and sale items are also non-returnable.
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Damaged or Defective Items:
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If your item arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence.
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We will arrange for a replacement or issue a full refund, depending on the situation.
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Refund Process:
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
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Late or Missing Refunds:
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If you haven’t received your refund after 10 business days, please check with your bank or credit card company.
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If the issue persists, contact us at the email provided below.
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Return Shipping:
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Customers are responsible for the return shipping costs unless the item is defective or damaged.
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Shipping costs are non-refundable.
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Exchanges:
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We only replace items if they are defective or damaged. If you need an exchange, please contact us with the relevant details.
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Contact Us:
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For any questions about our Refund Policy or to initiate a return, please contact us at:
Tendone Imports
Email: info@tedonesuperfoods.com
Phone: (305) 908-8473
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By purchasing from our website, you agree to this Refund Policy.